Question 1

How quickly can you fix my cable issues?

Accepted Answer

We understand that a broken garage door cable is both inconvenient and a safety hazard. That's why we offer same-day service for cable repairs in most cases. When you call us, we'll schedule a technician to arrive as quickly as possible – often within 2-4 hours during business hours.

Our service trucks are fully stocked with the most common cable sizes and types, which means we can complete most cable repairs in a single visit. For emergency situations where your garage door is stuck open and leaving your home unsecured, we offer immediate dispatch 24/7 at no extra charge.

The actual repair typically takes 30-60 minutes once our technician arrives, depending on whether both cables need replacement and the condition of other components. We'll always do a full safety inspection while we're there to make sure everything is working properly.

Question 2

What causes cable issues in garage doors?

Accepted Answer

Garage door cables are under tremendous tension and work hard every time you open and close your door. Several factors can cause cable problems:

**Normal Wear and Tear**: Over time, cables fray and weaken from constant use. The average garage door opens and closes 1,500 times per year, putting significant stress on cables.

**Rust and Corrosion**: Moisture, especially in our Pacific Northwest climate, can cause cables to rust. Rusted cables lose strength and are more prone to snapping.

**Improper Spring Tension**: When springs lose tension or aren't properly balanced, it puts extra stress on the cables, causing them to wear faster.

**Pulley Problems**: Worn or damaged pulleys can cause cables to fray where they contact the pulley surface.

**Age**: Even with minimal use, cables deteriorate over time. We recommend replacing cables every 7-10 years as preventive maintenance.

**Warning Signs**: Watch for fraying, visible rust, the door hanging unevenly, or unusual sounds when operating. If you notice any of these, call us for an inspection before the cable fails completely.

Question 3

Do you offer financing for new modern door installations?

Accepted Answer

Yes! We believe every homeowner should have access to a safe, beautiful, and functional garage door, regardless of budget constraints. We offer several financing options to make your new garage door installation affordable:

**0% Interest Financing**: For qualified buyers, we offer 0% interest financing for up to 12 months on installations over $2,000. This allows you to spread the cost without paying any interest.

**Extended Payment Plans**: For larger projects or premium door options, we offer extended payment plans up to 60 months with competitive interest rates.

**Same-As-Cash Options**: Pay off your balance within the promotional period and pay zero interest.

**Quick Approval**: Our financing application takes just a few minutes and you'll know if you're approved almost immediately.

To learn more about our financing options, give us a call at (360) 469-0533 or mention financing when you request a quote. We'll work with you to find a payment plan that fits your budget while getting you the modern garage door your home deserves.

Remember: A new garage door can increase your home's value by up to 4%, making it one of the best home improvement investments you can make.

Question 4

What is included in your 3-year warranty?

Accepted Answer

Our comprehensive 3-year warranty is one of the best in the industry and covers:

**Parts**: All parts we install, including springs, cables, rollers, hinges, brackets, and opener components, are covered against defects and premature failure.

**Labor**: If a warrantied part fails, we'll return to replace it at no charge for labor.

**Workmanship**: Any issues arising from our installation or repair work are fully covered.

**What's Not Covered**: Normal wear and tear, damage from accidents or misuse, and cosmetic damage are not covered. Additionally, if another company works on your door, the warranty is voided.

We stand behind our work because we use quality parts and our technicians are thoroughly trained. Our goal is your complete satisfaction, and our warranty reflects our commitment to excellence.

Question 5

How often should I have my garage door serviced?

Accepted Answer

We recommend annual maintenance for most residential garage doors. However, the frequency depends on your usage:

**Average Use (2-4 cycles daily)**: Annual maintenance is sufficient.

**Heavy Use (6+ cycles daily)**: Consider semi-annual maintenance.

**Commercial Doors**: Quarterly or monthly maintenance depending on traffic.

**What's Included in Maintenance**:
- Complete inspection of all moving parts
- Lubrication of springs, rollers, and hinges
- Safety sensor testing and alignment
- Balance testing
- Hardware tightening
- Weather seal inspection
- Opener function testing

Regular maintenance extends the life of your door, prevents unexpected breakdowns, maintains your warranty, and keeps your family safe. Many issues that would become expensive repairs can be caught early during routine maintenance.

Call us to set up a maintenance schedule or ask about our annual maintenance program with priority scheduling and discounted rates.

Question 6

Are your technicians certified and insured?

Accepted Answer

Absolutely. All of our technicians are:

**IDA Certified**: Trained and certified by the International Door Association, meeting the highest industry standards for safety and technical knowledge.

**EPA Certified**: Properly trained in environmental compliance and safe material handling.

**Background Checked**: Every technician undergoes a comprehensive background check before joining our team.

**Continuously Trained**: Our team receives ongoing training on new products, techniques, and safety protocols.

**Insurance Coverage**: We carry full liability insurance and worker's compensation coverage. This protects you if anything unexpected happens during service.

**Licensed & Bonded**: We're fully licensed to operate in Washington State and bonded for your protection.

When our technician arrives at your home, they'll be in a marked company vehicle, wearing a company uniform with their name and ID. We want you to feel completely safe and confident when inviting us into your home.

Question 7

What brands of garage door openers do you service?

Accepted Answer

We service and install all major garage door opener brands, including:

**LiftMaster**: The #1 professional brand, known for reliability and smart home integration.

**Chamberlain**: Consumer version of LiftMaster with excellent features and value.

**Genie**: Popular choice with innovative features like Aladdin Connect.

**Craftsman**: Widely available and dependable openers.

**Overhead Door**: Commercial-grade quality for residential and business use.

**Wayne Dalton**: Known for quiet operation and durability.

**Marantec**: German engineering for premium performance.

**Linear/GTO**: Specialists in gate operators and commercial applications.

**Sears, Raynor, and more**: We work on virtually every brand.

Whether your opener needs a simple repair, motor replacement, or complete system upgrade, we have the expertise and parts to get it working. We also offer smart opener upgrades that let you monitor and control your garage door from your smartphone.

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